104 

 

has an extensive Environmental Management System (EMS) through which various biosolids 
management activities are recorded. Examples of activities tracked using the EMS are: public outreach, 
communication, monitoring data, standard operating procedures, contingency plans, goals, objectives, 
website updates, annual reports, and audit results.  

Performance Measures & Results 

-

 

Percentage of biosolids beneficially reused 100% of biosolids produced by LASAN are beneficial 
reused Increase in agricultural land application In 2014 196 thousand tons of biosolids were 
applied, in 2015 220 thousand tons of biosolids were land applied Increase public outreach The 
amount of people whom were provided with information on the biosolids program went from 
1800 people in 2014 to almost 1900 in 2015 Amount of material diverted from landfill 247 
thousand wet tons of biosolids were diverted from landfill  Increase in crop production Crop 
production for Sudan Grass increase by 40% and Milo by 50% from 2014 to 2015  

 

COMMUNITY PARTNERING & ENGAGEMENT  

 

Partnerships in place with one or more community organizations, with specific name given to 
partnership and objectives for the partnership established (e.g., a formalized partnership among 
community transportation, parks, and land use organizations for the incorporation of green 
infrastructure to reduce flooding and overflows)  

 

Participation in projects with neighborhood groups/stakeholders to create recreational 
opportunities and community assets (e.g., parks, enhanced public space)  

 

Use of a Triple Bottom Line approach, including engagement with stakeholders, to analyze 
growth planning alternatives, considering financial, social, and environmental costs and benefits  

 

Participation in regular meetings with community stakeholders and offering of environmental 
education opportunities (e.g., river walks)  

 

Web presence established with social media engagement 

The City of Los Angeles, home to four-million people, is developing the One Water LA Plan, an integrated 
approach for water supply, wastewater treatment, and stormwater management. The planning process 
brings agencies and stakeholders together to evaluate the whole picture, including challenges and 
solutions, and to develop the vision and technical plans to address those challenges. Ongoing outreach is 
conducted with Neighborhood Councils, environmental organizations and various stakeholders to 
ensure an adequate representation of Los Angeles' diverse communities.  

 The Los Angeles Environmental Learning Center at Hyperion (ELC) was developed to bring textbook and 
classroom learning to life through interactive exhibits while showcasing the City’s commitment to 
protecting public health and the environment.  As part of the Watershed Protection Program, LASAN has 
implemented an outreach program to educate residents on the local watersheds, sources of pollutants 
and ways to reduce it, tips for capturing rainwater and saving potable water, and other information to 
engage the public in watershed health issues. The program uses social media (Facebook, Twitter and 
Blogs), quarterly E-newsletters, school visits, and public events. Implementation and Optimization of 
MyLA311 customer care program. The enhancement includes an online web-based service request 
system that provides personalized and if-preferred, self-service to our customers and an enhanced 
mobile app for on-the-go access to request for services.