the Growth and Innovation Learning Labs (GILLs) was designed to improve organizational culture and is 
offered to all senior level staff the Public Utilities Department. Through the leadership program, 
employees learn to become proactive leaders through participatory and collaborative group exercises. 
High 5 Recognition Program allows employees to nominate a co-worker for doing a great job at work. 
Along with the recognition, the employee nominated is entered into a drawing for gift cards. Catch Me 
in Action program promotes recognition by asking employees to take photos of unique, diverse 
functions in their division to be selected and included in department collages.  

Performance Measures & Results 



2015 Employee Opinion Survey 92% of respondents agreed with the following statement, “I 
provide exceptional customer service to the public”. The Department also showed significant 
improvement in all 12 themes measured by the survey (Communication, Customer Service, 
Diversity and Inclusion, Divisional Cooperation, Employee Engagement, Integrity, Manageable 
Workload, Performance Management, Recognition, Safety, Teamwork, and Training).  



Growth and Innovation Learning Labs (GILLs) The program was initially provided to all senior 
level staff in the Public Utilities Department, but was so successful that it will be expanded to all 
employees in fiscal year 2017.  



High 5 Recognition Program The implementation of this program has generated a 100% increase 
in peer-to-peer recognition in the past year.  



Branding Presentations  Twenty presentations were made to employees to gain input to create 
and communicate a new brand for the Public Utilities Department.  



Brand Launching Event In June 2014, all 1,300 employees attended the Brand Launching Event, 
which resulted with employees engaging in their work in new exciting and innovative ways.    




Partnerships in place with one or more community organizations, with specific name given to 
partnership and objectives for the partnership established (e.g., a formalized partnership among 
community transportation, parks, and land use organizations for the incorporation of green 
infrastructure to reduce flooding and overflows)  


Participation in projects with neighborhood groups/stakeholders to create recreational 
opportunities and community assets (e.g., parks, enhanced public space)  


Use of a Triple Bottom Line approach, including engagement with stakeholders, to analyze 
growth planning alternatives, considering financial, social, and environmental costs and benefits  


Participation in regular meetings with community stakeholders and offering of environmental 
education opportunities (e.g., river walks)  


Web presence established with social media engagement 



Youth Program implemented to engage youth of all ages, through catered tours of the Pure 
Water Facility, a Girl Scout Patch Program, Media Days for high school journalism students, and 
Project SWELL partnership with Think Blue and San Diego Coastkeeper to develop 5th grade 
curriculum that teaches kids about water and includes an interactive activity about the water 
purification process used by the Pure Water San Diego program. The City values youth