NARRATIVE: San José is the largest city in northern California, the tenth largest in the nation. With 537 
employees, City of San José Environmental Services Department (ESD) manages environmental utilities 
and programs including the operation and infrastructure improvements of the San José‐ Santa Clara 
Regional Wastewater Facility (RWF). 
The largest advanced wastewater treatment facility in California, the RWF is jointly owned by the cities 
of San José and Santa Clara with ESD serving as the operator and administrator. The RWF serves more 
than 1.4 million residents and over 17,000 businesses in eight Silicon Valley cities. ESD is rebuilding the 
60‐year‐old RWF by implementing a 10‐year, $1.5 billion Capital Improvement Program (CIP) addressing 
improvements to the facility. 
Organizational Culture 
San José Environmental Services Department (ESD) leadership engages internal organizational and 
broader external community priorities. 
ESD strives to meet its mission and vision every day. The ESD Mission is delivering world‐class utility 
services and programs to improve our health, environment and economy and the ESD Vision is a place 
where people do great work and make a difference. 
Monthly, ESD engages and informs the Treatment Plant Advisory Committee (TPAC), an advisory group 
to the city councils of San José and Santa Clara on RWF policies, operations, and Capital Improvement 
Program (CIP) milestones. TPAC consists of representatives from the RWF service area. The San José city 
council approves RWF and CIP policies and budgets. 
ESD leadership established a strong foundation of processes and structure for the rebuilding of the RWF. 
In August 2015, the CIP was recognized for organizational excellence from the California Association of 
Sanitation Agencies (CASA), for planning the CIP and for prioritizing 120 project packages into 33 distinct 
projects with budgets and schedules. 
ESD leadership is one of five voting members in the Bay Area Clean Water Agencies (BACWA) 
consortium, a regional group consisting of 38 publically owned treatment facilities that discharge into 
the San Francisco Bay. ESD leadership sits on seven sub‐committees. BACWA works together to have a 
single regional voice on regional policies and operational best practices. 
To develop a future workforce, ESD leadership engages with the Bay Area Water/Wastewater Workforce 
Development Collaborative (BAYWORK), which focuses on recruitment and training regionally. ESD also 
collaborates with local community colleges to build future workforce by planning wastewater 
curriculum, holding career fairs, and developing a certificate program. 
ESD leadership has created a culture of learning, improvement process, and innovative organization.