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• Watershed Stewardship: The WRRF Project as a whole will result in cleaner effluent being discharged 
to San Luis Obispo Creek, benefitting the watershed. The Project also includes stormwater management.   

The City of San Luis Obispo Utilities Department engages on all levels as a Utility of the Future Today. 
The many projects, programs, and partnerships underway strengthen the Department and prepare it for 
the future. Without its leadership, the City would not be as happy a place to live as it is today.  

 

ORGANIZATIONAL CULTURE  

 

Proactive leadership that engages in both internal organizational and broader external 
community priorities  

 

Establishes a participatory, collaborative organization dedicated to continual learning, 
improvement, and innovation   

 

Workforce and leadership development program in place to assure recruitment, retention, and 
competency of utility staff relative to a Utility of the Future business model. Development 
program includes a leadership and management skills training program that provides both 
formal and informal leadership opportunities for employees  

 

Employee “in-reach” program established to share work experiences and ensure greater 
understanding of the utility’s key strategy relative to the Utility of the Future business model 

 

Innovation initiatives adopted that encourage risk-taking, and that are adequately funded and 
staffed   

The cross-training program provides the opportunity for employees within different sections of the 
department, water treatment/water distribution/wastewater collections/wastewater treatment, to 
learn more about what the other sections do and encourage partnerships across sections.   

The Department provides opportunities to include employees in the decision making process to 
encourage collaboration and encourage ownership among the staff that is responsible for projects after 
implementation. A great example of this activity is the inclusion of employees in the planning and design 
currently underway for the WRRF Project. Employees, such as WRRF operations, laboratory, and 
maintenance staff, participate in the decision making process by providing feedback during workshops. 
They are heavily involved in decisions related to design of the upgraded plant.   

Drives an awareness and commitment to workplace safety by electing a Safety Officer within each 
section of the department and participates and the larger City-wide Safety Committee.   

Maintains attention to employee morale, including opportunities to celebrate victories for the Utilities 
Department.   

As part of the WRRF Project, a website was developed with staff to promote the project and highlight 
areas within the project that involve the public and promote the One Water concept. The WRRF Project 
Website Committee, which will be in charge of developing new content for the website and updating 
current content, consists of plant staff and interns. Check out the website: slowrrfproject.org  

The laboratory and wastewater treatment Internship Program has been implemented to help promote 
knowledge transfer and expand the industry workforce. The Program encourages interns to take