Tacoma Environmental Services will continue to evolve into a utility of the future through a framework 
of change that reflects our values, aligns with our goals and objectives, and supports our mission and 

Tacoma’s Environmental Services Department is committed to making and maintaining the programs, 
systems and services vital to being a Utility of the Future. Strong programs are in place to engage 
employees in a collaborative organization dedicated to continuous improvement, supportive of wise 
risk-taking and innovation. Internal and external training opportunities are available to all employees, 
along with both formal and informal approaches to growing a new core of leaders. Tacoma has a long-
standing history of success with beneficial biosolids use, a powerful partnership with community 
gardens and other community-based programs, and an energy-savings program that has been 
recognized by Washington’s governor. The department has established systems to ensure that these 
areas remain among the top programs in the nation, while strengthening performance in other Utility of 
the Future activity areas. 




Proactive leadership that engages in both internal organizational and broader external 
community priorities  


Establishes a participatory, collaborative organization dedicated to continual learning, 
improvement, and innovation   


Workforce and leadership development program in place to assure recruitment, retention, and 
competency of utility staff relative to a Utility of the Future business model. Development 
program includes a leadership and management skills training program that provides both 
formal and informal leadership opportunities for employees  


Employee “in-reach” program established to share work experiences and ensure greater 
understanding of the utility’s key strategy relative to the Utility of the Future business model 


Innovation initiatives adopted that encourage risk-taking, and that are adequately funded and 

The Environmental Services Strategic Plan outlines the utilities’ commitment to the environment, 
customer service, financial management and effective operations.  This includes continuous 
improvement and employee development. 

Environmental Services Wastewater Utility is ISO 14001 certified and is committed, through this process, 
to minimize significant environmental impacts, comply with all rules and regulations, continually 
improve and evaluate our processes, and educate and train our staff. 

Tacoma ES has a comprehensive Strategic Training Plan that identifies annual training targets. 

Performance Measures & Results 



100% CEU attainment by all operators All operators met their CEU requirements 



ISO 14001 compliance with requirement of employee knowledge of ESMS policy 100%