152 

 

 

Web presence established with social media engagement 

o

 

Outreach conducted with other stakeholders and other community groups 

o

 

Community workforce development programs in place 

o

 

Actively promotes community awareness of the value of water and wastewater and stormwater 
collection and treatment’s role in the social, economic, public, and environmental health of the 
community 

o

 

Involves stakeholders in the decisions that will affect them, understands what it takes to 
operate as a “good neighbor,” and positions the utility as a critical asset to the community 

Performance Measures & Results 

-

 

Community Outreach Meetings: Moderate participation by community 

-

 

Citizens’ Water Advisory Committee: Provides direction and support of important Utility 
initiatives such as rate increases 

-

 

Customer Focus Groups: High participation and feedback 

-

 

Social Media Tracking: Support from local business and partners 
 

WATER REUSE 

 

Board/executive management reuse strategy established 

 

Communications and outreach plan developed and implemented  

 

Ongoing market assessment of reused water to public/private and public/public entities 

 

Investments in reuse infrastructure   

 

Building code changes to enable reuse (e.g., reuse water code)  

o

 

Development of programs to reduce risk of reuse and improve guaranteed reuse water quality 

o

 

Potable reuse for downstream water supplies 

o

 

Steps in communicating to the public the realities of potable reuse 

o

 

Internal plant methods to insure treated water quality fit-for-purpose reuse 

o

 

Use of in-house or external laboratories for testing water quality parameters 

Performance Measures & Results 

-

 

Customer Focus Groups: Support for water reuse initiatives 

-

 

Citizens’ Water Advisory Committee: Support for initiatives and suggested improvements 

-

 

City of Tucson Mayor and Council: Support for initiatives and funding 

-

 

Pilot Program: Establish baseline 

-

 

Water Quality research/testing: Research and testing of infiltration, UF, RO, and other 
treatments