More recent initiatives addressed by Daphne Utilities in promoting a culture of innovation and 
excellence are focused on leadership and workforce development. Employees of the Utility are regularly 
encouraged to pursue additional certifications and training opportunities. In fact, one of the core values 
of Daphne Utilities is professional development and the organization devotes considerable resources to 
ensure all employees have the chance to attend internal and external training sessions. As a 
consequence of its dedication to employee development, Daphne Utilities was named by Inc. Magazine 
as a one of its 10 Best Small Workplaces in 2011. Other recent programs include: the Leadership 
Academy, a year-long in-house training program for employees identified to be the future leaders of the 
Utility; a partnership with the local Chamber of Commerce to sponsor high school youths in pursuit of 
technical careers following graduation; a program in partnership with a local community college to 
provide water and wastewater certification programs; and the recent attendance by several of the 
Utility’s managers at the Disney Institute program for Employee Engagement.  

The above are but a few examples of the many ways Daphne Utilities has transformed its culture over 
the past ten years from the typical small-town utility to an organization which promotes and celebrates 
excellence. Along the way, it has established itself as a valuable community partner and built an 
excellent reputation as a well-run organization. Daphne Utilities regularly receives commendations from 
its customers for the courtesy and professionalism of its staff and it has been recognized at the local, 
state, and national level for its excellent programs, including:  


EPA Safe Drinking Water Excellence Award 


EPA Consumer Confidence Report Award of Excellence 


EPA Gulf Guardian Award 


AWWA-AL/MS Section Plant of the Year (Water Treatment) 


AWEA Excellence Award (Water Reclamation Facility) 


Alabama League of Municipalities Municipal Achievement Award 


Baldwin County (AL) Environmental Responsibility Award  


Eastern Shore Chamber of Commerce Environmental Award 


AWPCA Best Operated Plant and Awards of Excellence (Water Treatment and Water 

We appreciate your consideration of Daphne Utilities for Utility of the Future recognition and would be 
honored to be included in the program.   




Proactive leadership that engages in both internal organizational and broader external 
community priorities  


Establishes a participatory, collaborative organization dedicated to continual learning, 
improvement, and innovation   


Workforce and leadership development program in place to assure recruitment, retention, and 
competency of utility staff relative to a Utility of the Future business model. Development 
program includes a leadership and management skills training program that provides both 
formal and informal leadership opportunities for employees