Risk and Safety- 
Effective risk management begins with any organization’s commitment to safety and health.  DC Water 
upholds that commitment for every labor operator and business manager. 
DC Water’s Risk Management and Safety partnership was established at the beginning of the Authority’s 
existence.  The Risk Management Department is responsible for administering all aspects of insurance 
and risk management.  This includes:  


Securing company-wide insurance policies for the Authority’s operational and capital 
construction insurance program (Rolling Owner Controlled Insurance Program – ROCIP)  


Managing insurance claims and loss control 


Maintaining databases of losses/claims, establishing insurance procedures 


Assisting senior management with enterprise risk management 

The Department of Occupational Safety & Health strives to reduce or eliminate accidents or injuries 
through planning, inspection, and education.  Current services being provided include: 


Facilitating safety training and education 


Reporting trends, tracking frequency, analyzing data 


Implementing outcomes to influence organizational policies and initiatives  


Analyzing hazards and implementing controls to reduce accidents injuries and health related 


Maintaining environmental compliance programs 


Serving as DC Water’s incident management team as safety officer(s) 


Investigating accidents, injuries, and incidents 


Identifying root causes to minimize risk and eliminate reoccurrence  

Enterprise Culture 
Strategic Planning, “Blue Horizon 2020” 
DC Water engages in strategic planning to identify goals, initiatives and milestones and track 
performance. The Strategic Plans are generally on a five-year cycle and begin with the Board of Directors 
and Executive Team. Accountability is achieved through Goal and Initiative champions and through the 
creation of performance metrics. DC Water’s current Strategic Plan is named Blue Horizon 2020. The 
original version is available online, though in the past fiscal year, the team re-evaluated the goals and  
To provide continuous delivery of water and wastewater services, it is vital that DC water has a 
consistent revenue stream to cover operating and maintenance (O&M) costs, debt service, and other 
liquidity requirements. DC Water has a diverse customer base and receives revenues from a variety of 
sources. Retail rates are charges for water, sewer and other services to DC Water's customers. 
Wholesale revenues are received from suburban water and sewer authorities for their share of the O&M 
costs of the Blue Plains Advanced Wastewater Treatment Plant. 
Based on the analysis of the peak demand of different customer classes as well as affordability 
considerations, DC Water has adopted several changes to its existing retail rate structure in FY 2016.  
These changes are designed to better align the Authority’s revenues and expenditures by establishing 
customer class-based volumetric water rates based upon peaking factors, to create a more progressive 
rate structure for its residential customers by establishing lifeline water rates, which discount core