Water program that assists families and individuals facing hardships in maintaining critical water and 
sewer service.  The program is funded in its entirety by contributions from customers, the community 
and DC Water employees.  The Greater Washington Urban League administers the program in which all 
contributions are distributed to customers in need.  In FY15, DC Water received contributions totaling 
$116,000 which was distributed to over 350 customers. 
DC Water also assists customers through the Customer Assistance Program (CAP) which is administered 
by the District of Columbia’s Department of Energy and Environment Office (DOEE).  This program offers 
a discount of up to 400 cubic feet (4 CCF) of water and sewer services per month.  This discount can save 
an eligible customer over $400 annually.  DC Water CAP customers received discounts of over $1.2 
million in FY15. 
Public Outreach and Education 
DC Water participates in dozens of District special events, parades, street festivals and other 
celebrations, bringing hydration stations or even better—the new Quench Buggy that provides free 
water bottle refilling and water fountains, all on wheels. The teams also provide educational programs 
on water conservation, watershed protection and new engineering projects and how they will impact 
neighborhoods. DC Water also engages with the mass media for far-reaching news stories important to 
its customers and introducing DC Water’s innovations world-wide. From front-page stories in the 
Washington Post to international broadcast media, DC Water’s media relations has touched millions. 



Indication of management commitment (e.g., standard operating procedures; board/executive 
management renewable energy conversion policy, including quantitative goals developed and 
shared with stakeholders)   


Internal energy sources evaluated (e.g., biogas, hydropower, heat in wastewater), and/or 
renewable energy sources evaluated on an ongoing basis (e.g., solar, wind, co-digestion)  


Recovery of digester gas in a combined heat and power (CHP) system, and boilers in place (for 
process and building heating)   


Conversion of digester biogas to electricity and heat, and/or transportation fuel Yes   

Currently evaluating and looking to pilot a sewer heat recovery system in DC.  Working with DCPS to find 
an appropriate school to pilot this use.   

Evaluating solar panels for our WWTP, over roofs, parking lots, and sedimentation basins.  Initial 
evaluation shows we could produce >10MW of power from this source (during daylight hours). 

Currently evaluating co-digestion of food.  DC Water has excess capacity in the digesters, and is building 
an economic model to show costs and benefits.  Could potentially generate another 1-2 MW. 

Performance Measures & Results 



Reduced reliance on grid power - Averaging about a 30% reduction in grid draw, from 30MW to 



Carbon footprint reduction - 8000 MT CO2e reduction each month.  In February, 2015 we saw 
reductions from reduced biosolids hauling due to digestion.  In June 2015, our CHP system 
started up and we saw additional reduction in the carbon footprint.