For each Activity Area that an applicant chooses to submit responses, applicants are asked to 
demonstrate robust engagement in that Activity Area.  

Activities: Example activities are provided to which applicants will indicate “yes” or “no” for whether or 
not they are engaged in these example activities. Additional space is provided for applicants to list 
additional or alternative activities which they are engaged in relative to the Activity Area, and which 
they believe demonstrate or further demonstrate robust engagement in the Activity Area.  

Performance Measures & Results: For each Activity Area for which responses are submitted, applicants 
are asked to list the performance measures which they use to track results in the Activity Area, and to 
describe their results (quantitative when possible/appropriate) – results can be actual results realized 
over the past 12 months, or anticipated results for the future as a result of new programs or practices. 
Example performance measures are provided for each area.  




Proactive leadership that engages in both internal organizational and broader external 
community priorities  


Establishes a participatory, collaborative organization dedicated to continual learning, 
improvement, and innovation   


Workforce and leadership development program in place to assure recruitment, retention, and 
competency of utility staff relative to a Utility of the Future business model. Development 
program includes a leadership and management skills training program that provides both 
formal and informal leadership opportunities for employees  


Employee “in-reach” program established to share work experiences and ensure greater 
understanding of the utility’s key strategy relative to the Utility of the Future business model 


Innovation initiatives adopted that encourage risk-taking, and that are adequately funded and 

PDCA management philosophy employed by all levels of staff. 

Performance Measures & Results 



Supervisory promotions from within the organization 

100% over 5 years 



Optimization of technology performance for efficiency/generation equipment Exceed 
equipment up-time and delivery goals 



Customer satisfaction survey approval ratings Greater than 95% positive program feedback 



Board/executive management policy created, advocating beneficial biosolids use 


Business case evaluation conducted for beneficial biosolids use program 


Marketing plan for products created 


Public involvement and education activities related to public acceptance and support of 
beneficial biosolids use 

Performance Measures & Results