187 

 

-

 

Percent of biosolids distributed to public 

100% 

-

 

Customer satisfaction recipient survey feedback Over 95% positive 

 

COMMUNITY PARTNERING & ENGAGEMENT 

 

Partnerships in place with one or more community organizations, with specific name given to 
partnership and objectives for the partnership established (e.g., a formalized partnership among 
community transportation, parks, and land use organizations for the incorporation of green 
infrastructure to reduce flooding and overflows)  

 

Participation in projects with neighborhood groups/stakeholders to create recreational 
opportunities and community assets (e.g., parks, enhanced public space)  

 

Participation in regular meetings with community stakeholders and offering of environmental 
education opportunities (e.g., river walks)  

 

Web presence established with social media engagement 

Performance Measures & Results 

-

 

Classroom sessions attended - >20 per year 

-

 

Open house attendance  - >250 

-

 

Facebook ‘likes’- >700 

-

 

Web site traffic - Varies 

  

ENERGY EFFICIENCY 

 

Indication of management commitment (e.g., energy efficiency standard operating procedures; 
board/executive management energy efficiency policy, including quantitative goals developed 
and shared with stakeholders)  

 

Energy audit/benchmarking conducted to identify priorities for energy efficiency improvements  

 

‘Energy teams’ established and individuals empowered within the utility for energy efficiency 
activities (e.g., an “energy advocate” or “energy champion”)   

 

Energy management-related training provided to plant staff 

 

Utilization of energy conserving operational methods (e.g., optimization of primary 
sedimentation to reduce utilization of pure oxygen) 

Performance Measures & Results 

-

 

% of budget spent on energy 

<4% 

-

 

Percentile ranking on NACWA financial survey, kwh/MGD at WWTP 

84 

 

 

 

 

ENERGY GENERATION & RECOVERY