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industrial uses and plans to increase this flow to 20 mgd by the year 2040. EBMUD supplies its largest 
water customer, an oil refinery, with 8 mgd of recycled water for its operations, including a high-purity 
water supply for boiler feed. To provide the high-purity water, EBMUD operates an integrated 
membrane facility on the refinery site. Concentrated industrial reuse for a single large customer is a 
cost-effective form of water reuse, which saves on piping and distribution costs. EBMUD is also 
coordinating with local building developers to install separate piping for recycled water that can be used 
for toilet flushing.   

Pollution prevention programs are another strategy EBMUD utilizes to protect its watershed. EBMUD's 
Commercial and Residential Pollution Prevention Programs help protect the health of San Francisco Bay 
by combining education, public outreach, and permit requirements to reduce the discharge of pollutants 
like metals and organics in the wastewater. EBMUD is one of the first utilities to sponsor a 
pharmaceutical take-back program to reduce pill and medicine disposal via toilet flushing. It is estimated 
that this take-back program has kept more than 10 tons of drugs from reaching San Francisco Bay.  

EBMUD is actively engaged on numerous environmental fronts to practice one of its core values: 
stewardship. Environmental stewardship takes many forms at EBMUD including attempts to close the 
materials loop to ensure that resources embedded in the water that arrives at its wastewater facilities 
(whether they are in the form of water, energy, or nutrients) are extracted and reused to the maximum 
extent practicable. It also takes the form of pollution prevention, to ensure the most problematic 
pollutants are kept out of the wastewater system and never reach San Francisco Bay. As careful 
stewards, EBMUD consistently communicates with its internal and external stakeholders to educate, 
inform, and receive feedback so that the agency and its customers together can maximize resource 
recovery and minimize environmental impacts.   

 

ORGANIZATIONAL CULTURE  

 

Proactive leadership that engages in both internal organizational and broader external 
community priorities  

 

Establishes a participatory, collaborative organization dedicated to continual learning, 
improvement, and innovation   

 

Workforce and leadership development program in place to assure recruitment, retention, and 
competency of utility staff relative to a Utility of the Future business model. Development 
program includes a leadership and management skills training program that provides both 
formal and informal leadership opportunities for employees  

 

Employee “in-reach” program established to share work experiences and ensure greater 
understanding of the utility’s key strategy relative to the Utility of the Future business model 

 

Innovation initiatives adopted that encourage risk-taking, and that are adequately funded and 
staffed   

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Drives an awareness and commitment to workplace safety.  

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Establishes periodic tracking of progress toward meeting goals and milestones.  

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Provides opportunities for employees to find and fix inefficiencies, share ideas for solutions to 
problems.  

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Implements internal leadership training programs.