Provides opportunities for employees to find and fix inefficiencies and share ideas for solutions to 

Drives an awareness and commitment to workplace safety  

Maintains attention to employee morale including opportunities to celebrate victories for the facility  

Established periodic tracking of progress toward meeting goals and milestones  

Financial sustainability; asset management; long range financial planning and policies  

Performance Measures & Results  


Bi-monthly team meetings - Employee Attendance/Involvement  


Level of employee engagement in goals and visions - 100%  




 Public involvement and education activities related to public acceptance and support of 
beneficial biosolids use 

Ongoing exploration and evaluation of alternative uses for biosolids  

Performance Measures & Results 


Percent of biosolids beneficially used vs. total volume produced on an annual basis - 100%  




 Partnerships in place with one or more community organizations, with specific name given to 
partnership and objectives for the partnership established (e.g., a formalized partnership among 
community transportation, parks, and land use organizations for the incorporation of green 
infrastructure to reduce flooding and overflows)  


Participation in projects with neighborhood groups/stakeholders to create recreational 
opportunities and community assets (e.g., parks, enhanced public space)  


Use of a Triple Bottom Line approach, including engagement with stakeholders, to analyze 
growth planning alternatives, considering financial, social, and environmental costs and benefits  


Participation in regular meetings with community stakeholders and offering of environmental 
education opportunities (e.g., river walks)  

Outreach conducted with other stakeholders and other community groups – local schools, DRSCW  

Actively promote community awareness of the value of water and wastewater treatment’s role in the 
social, economic, public, and environmental health of the community  

Involve stakeholders in the decisions that will affect them, understands what it takes to operate as a 
“good neighbor,” and positions the utility as a critical asset to the community  

Performance Measures & Results