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Employees at all levels of the organization visit other utilities that are considered “best in class” to gain 
firsthand knowledge of the processes and practices that make these utilities the “best.”  

Apprenticeship program in development, in tandem with the Employee Skills Development Program.  

Performance Measures & Results   

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Number of sessions: Since January 1, 2016, there have been 177 training opportunities, with an 
average of 20 training hours/employee  

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Type of training:  Includes everything from equipment use to software to management topics  

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Level of employee engagement in goals & vision of Utility of the Future business model: This 
business model is being rolled out in conjunction with the Employee Skills Development 
Program  

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Number of open positions internal candidates can quality for The Employee Skills Development 
Program is designed to help track this metric  

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Resource efficiency improvements Gwinnett County DWR has approximately 50% of the number 
employees of like-sized utilities.  We believe our organizational structure allows us to be lean 
and efficient.  

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Co-op and intern positions GCDWR currently has 4 co-op students and 15 interns  

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Visits to “Best in Class” Utilities Employees at all organizational levels visit these utilities.   

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Utility Organizational Involvement Employees at all organizational levels are encouraged to join 
and become active members of various utility organizations (GAWP, NACWA, etc.)   

   

ENERGY GENERATION & RECOVERY  

 

Indication of management commitment (e.g., standard operating procedures; board/executive 
management renewable energy conversion policy, including quantitative goals developed and 
shared with stakeholders)   

 

Internal energy sources evaluated (e.g., biogas, hydropower, heat in wastewater), and/or 
renewable energy sources evaluated on an ongoing basis (e.g., solar, wind, co-digestion)  

 

Recovery of digester gas in a combined heat and power (CHP) system, and boilers in place (for 
process and building heating)   

 

Conversion of digester biogas to electricity and heat, and/or transportation fuel Yes   

 

Solar panels, wind turbines, heat recovery, in conduit hydro, and/or hydroelectric power 
generation systems installed  

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FOG recovery stations  

Performance Measures & Results 

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Carbon dioxide reduction >15,000 metric tons per year  

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Reduced reliance on power grid System generated ~ 15% of plants power needs in 2015  

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Cost savings/avoided energy costs ~ $350,000 (based on average rates in 2015)  

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Reduced volume of waste to landfill     

 

NUTRIENT & MATERIALS RECOVERY  

 

Materials recovery strategy established and communicated with utility employees