The Authority is now evaluating its next direction for improvements and views of the Utility of the 
Future Today program as an opportunity to incorporate other best practices and rebrand the Authority 
and City operations and mature its staffing to meet their changing operations.    




Proactive leadership that engages in both internal organizational and broader external 
community priorities  


Establishes a participatory, collaborative organization dedicated to continual learning, 
improvement, and innovation   


Employee “in-reach” program established to share work experiences and ensure greater 
understanding of the utility’s key strategy relative to the Utility of the Future business model 


Innovation initiatives adopted that encourage risk-taking, and that are adequately funded and 

Reorganization of staffing structure as the addition of food waste receiving and biogas utilization has 
changed the business model of the Authority. Creating structure to allow employees to seek 
entrepreneurial activities to reduce authority costs or increase revenues.  

Performance Measures & Results 



Safety and Training Committee - Meets monthly to identify safety concerns and pathways for 
correction.  Also identifies need training and coordinates training activities.  




Board/executive management policy created, advocating beneficial biosolids use 


Business case evaluation conducted for beneficial biosolids use program 


Public involvement and education activities related to public acceptance and support of 
beneficial biosolids use 

Ongoing exploration and evaluation of alternative uses for biosolids through partnership with local 
business incubator. Sponsoring the business startup of use of biosolids for intensive indoor growing 
operations and potential of fecal substitute.  

Adequate staffing to support programs by using dedicated plant staff for biosolids operations and 

Risk management strategies in place to address threats to sustainability of practice through Safety and 
Management review of monthly performance data and biosolids applications.  

Performance Measures & Results 



Impact on customer rates: Eliminated approximately $200,000 in landfilling costs by conversion 
of Class A biosolids  



Increase in agricultural land application:  Sourced and located participants to allow for 100% of 
generated biosolids to be used in Agricultural Land Application