237 

 

utilities around the world with the goal of moving innovation into practice soo ner. Additionally, HRSD 
partnered with DC Water and WE&RF to create an innovation fund, funded with royalties from 
intellectual  property and other  innovations  jointly  developed,  patented and commercialized . 
 
A culture that encourages appropriate risk taking as well as investment in new technologies has 
positioned HRSD well to face future challen ges. HRSD has recently embarked on a new initiative to add 
additional treatment  process to produce drinking water quality effluent and pump that into the regional 
groundwater aquifer to significantly reduce future discharges to the Chesapeake Bay, provide a 
sustainable source of groundwater for all of eastern Virginia, protect the aquifer from saltwater 
contamination and reduce the rate of land subsidence    related to aquifer compaction  .  Pursuit of this 
bold initiative would not be possible without the culture of   innovation and excellence firmly 
established at HRSD. The future will provide new challenges, but none HRSD is not  prepared to address 
as HRSD is the utility of the future -  today. 
 
ORGANIZATIONAL CULTURE  

 

Proactive leadership that engages in both internal organizational and broader external 
community priorities  

 

Establishes a participatory, collaborative organization dedicated to continual learning, 
improvement, and innovation   

 

Workforce and leadership development program in place to assure recruitment, retention, and 
competency of utility staff relative to a Utility of the Future business model. Development 
program includes a leadership and management skills training program that provides both 
formal and informal leadership opportunities for employees  

 

Employee “in-reach” program established to share work experiences and ensure greater 
understanding of the utility’s key strategy relative to the Utility of the Future business model 

 

Innovation initiatives adopted that encourage risk-taking, and that are adequately funded and 
staffed   

Your Performance Measure(s)

 

Your Results (quantitative  or qualitative)

 

Internal Employee Promotion Eligible

 

Goal 100%  FY 15   

64%

 

Training 

hours per 

employee

 

Goal 40 hours FY 15 42  hours

 

R&D Budget

 

Goal 

0

.

5%  

FY 15   1 

.

0 %

 

 
 

 

 

 

COMMUNITY PARTNERING AND ENGAGEMENT 

 

Use of a Triple Bottom Line approach, including engagement with stakeholders, to analyze 
growth planning alternatives, considering financial, social, and environmental costs and benefits  

 

Participation in regular meetings with community stakeholders and offering of environmental 
education opportunities (e.g., river walks)  

 

Web presence established with social media engagement 

Performance Measures & Results: 
 

 

Education and Outreach Events FY 15: 334 

 

Number of Community Partners FY 15: 321