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Biosolids Partnership (NBP), and is one of only thirty –four nationwide and two in Tennessee to achieve 
NBP certification. KUB utilizes industry best practices with rigorous quality control and a continuous 
improvement program to yield a product registered as fertilizer by the Tennessee Department of 
Agriculture. The program currently provides an average of 22,883 wet tons of biosolids to regional 
farmers at no cost, with a total estimated annual savings to the farmers of $900,000 in fertilizer costs 
avoided, in addition to the environmental benefit of less chemicals applied to the land. KUB received an 
award from the Tennessee Water Environment Association for Tennessee’s Beneficial Use of Biosolids in 
2014. 

In addition to excellent wastewater treatment performance and the biosolids program, KUB’s 
commitment to excellence is reflected in awards received for natural gas safety, electric reliability, 
vegetation management best practices, delivery of sustainability programs, and alternative fuels use and 
fleet management. 

ORGANIZATIONAL CULTURE 

 

Proactive leadership that engages in both internal organizational and broader external 
community priorities  

 

Establishes a participatory, collaborative organization dedicated to continual learning, 
improvement, and innovation   

 

Workforce and leadership development program in place to assure recruitment, retention, and 
competency of utility staff relative to a Utility of the Future business model. Development 
program includes a leadership and management skills training program that provides both 
formal and informal leadership opportunities for employees  

 

Employee “in-reach” program established to share work experiences and ensure greater 
understanding of the utility’s key strategy relative to the Utility of the Future business model 

 

Innovation initiatives adopted that encourage risk-taking, and that are adequately funded and 
staffed   

KUB completed a corporate strategic planning process and blueprint development in 2014 that 
describes our company’s vision, mission, measures of success, keys to success, and values intended to 
align each and every employee. 

KUB implemented its Century II Infrastructure and Management Program in 2007 to ensure a long-range 
stewardship perspective over multiple decades. Century II provides sound plans, based on accurate 
assessments of system condition and performance, and consistent infrastructure funding for KUB’s 
electric, natural gas, water, and wastewater systems. With this level of investment and work completed 
to date, KUB is on track to accomplish sustainable life-cycle asset replacement programs for all four 
utility systems.  

KUB completed the implementation of a comprehensive asset and work management system for the 
efficient deployment, operation, maintenance, and upgrade of utility infrastructure.  The 
implementation involved completing an inventory of utility assets, quantifying the preventive 
maintenance needs for each, and building work management practices to ensure successful 
performance of maintenance tasks.  KUB continues to evolve use of the system through increased 
reporting and analysis as well as advanced mobile work order processing and data collection.