In 2008, KUB developed and implemented the Safety Talks and Accident Reduction Training (START) 
Program to focus on unsafe behaviors and conditions.  The START Program encompasses all employees 
and members of management to engage in Training, Worksite Safety, Correcting Unsafe Behaviors and 
Conditions, and Rewarding Safe Behaviors and Conditions. KUB has observed an approximate 20% 
decrease in overall injuries and 35% decrease in overall DART Days from 2009 to 2015.    

In 2015, KUB completed an Environment and Sustainability Strategic Initiative to evaluate existing 
programs, identify new opportunities, and develop a framework for measuring success. A key outcome 
of the strategic initiative was adoption of a corporate environmental policy in early 2016. Sustainability 
initiatives for KUB’s wastewater treatment plant were also identified, including aeration and chemical 

KUB formed an Environmental Stewardship Department in 2015 to maintain focus on sustainability 
efforts. A cross-functional environmental team of representatives across the organization was also 
formed, as well as an environmental initiative recognition program. 

KUB raises funds through annual campaigns (100% employee funded) to help United Way fund dozens 
of partner non-profit agencies. Each year, KUB meets or exceeds its fundraising goal. KUB employees 
also tour United Way agencies to see first-hand the needs in the community and how their contributions 
will affect change. 

In 2014, KUB implemented its VolTime program. Through the program, employees can spend up to eight 
hours annually of paid time to volunteer for local non-profit agencies. A benefit of the program is that it 
can help employees develop an interest in additional volunteer work outside of work. 

Since 2005, KUB has offered a TeenWork program, through which area high school students complete 
internships to learn about utility careers and develop professional and trade skills for their futures. 

All appraisers, foreman, crew leaders, supervisors, and members of management complete a training 
program, "Essentials for Human Resources Management"  to ensure consistent leadership practice in 
the areas of personnel administration, occupational health, safety, employee recognition, performance 
management, and compensation. This strengthens KUB's strategic focus on investing in a skilled and 
diverse workforce. 

KUB is implementing a 15-year, $100 million water plant redundancy plan to eliminate single points of 
failure and increase operational flexibility. 

A water/wastewater Operator Qualification program is being developed to ensure that operators are 
trained and able to demonstrate competency of job knowledge and abilities to operate the KUB 
wastewater treatment plants. This assists in training new personnel and for succession planning, process 
consistency, and knowledge management. 

A study was completed in 2015 to determine further alternatives for beneficial use of the biogas 
produced in the anaerobic digesters at the Kuwahee Wastewater Treatment Plant. As a result, KUB plans 
to install a new Combined Heat and Power system to produce approximately 80% of the energy needed 
for the plant. 

In 2016, facility master plans were developed for long-range asset planning and operations and 
maintenance process improvements for the future of each plant. These plans encompass all elements of