developed a proposed strategy for how to move toward conversion in high risk, high density urban 
areas. Also, LOTT is conducting a multi-year scientific study on the risks associated with infiltrating 
reclaimed water to groundwater because of pharmaceuticals and personal care products that may 
remain in the water after treatment. LOTT formed a Community Advisory Group representing diverse 
perspectives to inform study efforts and invited regulators and the Squaxin Island Tribe to serve on the 
study’s Science Task Force with staff from our three cities and the county. Results of the study will be 
shared with the public, and community conversations about acceptable levels of risk will guide future 
levels of service regarding reclaimed water treatment and uses. This public engagement informs the 
community on the reclaimed water program, critical to ensure that planned future facilities can be built 
and used in the service area.  

Local Partnership: LOTT and the City of Tumwater partnered to co-locate a reclaimed water storage tank 
and park which resulted in cost savings, construction efficiencies, and other public benefits. The park 
provides neighborhood open space for the local area, and the storage tank provides the foundation for 
the park, allowing for a scenic overlook into the Deschutes River Valley. Public art on the tank provides a 
point of interest and interpretive value for park visitors. The new tank stores up to one million gallons of 
Class A Reclaimed Water, which allows for irrigation at the Tumwater Valley Golf Course and other sites 
in the area. Using reclaimed water for irrigation helps save water for other uses and diverts discharge of 
water into Budd Inlet, reducing nitrogen loading to a sensitive water body. LOTT continues to find joint 
projects that create new facilities with multiple community benefits, partnering with our government 
jurisdictions or other community groups.  

Education Program: At the heart of our community engagement is the education program and WET 
Science Center. An education facility located in LOTT’s certified LEED platinum Regional Services Center, 
the WET Center has interactive displays that teach visitors about the importance of clean water, the 
science of wastewater treatment, reclaimed water as a new resource, green design, water conservation, 
and environmental stewardship. The science center is a popular destination that helps the public 
understand the complexities of wastewater management and its future. An education partnership with 
all three local school districts and our committed effort to open the facility to the public ensures access 
to the community. Additionally, the WET Science Center coordinates with our neighbor and partner, the 
Hands On Children’s Museum (HOCM). Located in downtown Olympia, the WET Center and HOCM 
provide fun, educational programs for kids of all ages for the south Puget Sound region.  

Team-based Culture for the Future  

The team-based approach connects each member to a culture focused on resource reuse, public 
engagement, and leadership innovation. Communication and accountability prepare members for new 
roles and challenges as the industry evolves beyond just treating wastewater. The Performance Plan 
guides staff as an active management tool, for continuous improvement. It has practical implications for 
goal setting, accountability, and performance review at the individual, work group, and organizational 
levels. LOTT is committed to achieve its ambitious goals, to better the organization and more effectively 
serve our communities as a Utility of the Future.