276 

 

ORGANIZATIONAL CULTURE  

 

Proactive leadership that engages in both internal organizational and broader external 
community priorities  

 

Establishes a participatory, collaborative organization dedicated to continual learning, 
improvement, and innovation   

 

Workforce and leadership development program in place to assure recruitment, retention, and 
competency of utility staff relative to a Utility of the Future business model. Development 
program includes a leadership and management skills training program that provides both 
formal and informal leadership opportunities for employees  

 

Employee “in-reach” program established to share work experiences and ensure greater 
understanding of the utility’s key strategy relative to the Utility of the Future business model 

 

Innovation initiatives adopted that encourage risk-taking, and that are adequately funded and 
staffed   

-

 

Establishes an integrated and well-coordinated Senior Leadership Team 

-

 

Provides opportunities to consult with employees in new processes, innovations and designs 
before building 

-

 

Provides opportunities for employees to find and fix inefficiencies, share ideas for solutions to 
problems, and participate on project teams 

-

 

Drives an awareness and commitment to workplace safety 

-

 

Maintains attention to employee morale including opportunities to celebrate victories for the 
utility, and recognize individual accomplishments 

-

 

Established periodic tracking of progress toward meeting goals and milestones 

-

 

Financial sustainability through asset management; long range financial planning  

Performance Measures & Results