292 

 

 

Each interceptor rehabilitation project has a project hotline; 
performance goal is that callers receive a response within 24 
hours of leaving a message. 

 

At the 

completion of every interceptor project, 

communications received from the public from the project 
hotline or website are analyzed so that improvements can be 
made in the project delivery. 

 

Improve customer service by sharing 
budget information with customers at a 
forum.
 

MCES conducted three budget forums with a combined total of 68 
attendees.   

Interceptor rehabilitation projects are 
completed in cooperation with regional 
cities. 

Currently, 30 projects are under construction – all which are being 
done in collaboration with local communities. 

MCES collaborates with cities in developing 
solar gardens as sustainable energy 
sources.   

MCES leads a cooperative partnership to build solar gardens that 
now serve dozens of communities.   Solar gardens will provide 
enough power equivalent to 12,000 typical homes energy usage 
per year. 
 

Gallons of water conserved 

95,000,000 plus $500K annual water efficiency incentive grant 
program 

Regional Engagement 

80% of region represented by sub-regional water supply 
sustainability groups composed of local officials and staff. 

 

Energy Collaborations and our work in this 
space 

Reduced energy by about 23% since 2007 which translates to 
over $4 million savings per year for our ratepayers. 

Number and type of specific projects 
completed associated with a partnership 

MCES, in partnership with sub-regional water supply work groups 
and agency partners, has completed several planning-level 
engineering and technical studies related to regional water 
supply issues: 15 have been completed since 2010. 

Number of ongoing communications 
network actions/activities 

MCES recorded 20,750 visits to the wastewater treatment 
portion of the Council’s website in 2015.    In addition, MCES 
recorded approximately 600 visitors/month to the water supply 
planning portion of the website in 2016.  

Type and number of working agreements 
and collaborative initiatives for growth 
planning between and among different 
levels of government 

MCES participates in 9 collaborative initiatives for regional water 
supply and growth planning: MN Interagency Coordination Team, 
Metropolitan Area Water Supply Advisory Committee (MAWSAC), 
Water Supply Technical Advisory Committee (WSTAC), and 6 sub-
regional water supply work groups. 
Highlight: To develop the Master Water Supply Plan, 
stakeholders were engaged through:  

 

MAWSAC presentations and discussion  

 

WSTAC presentations and discussion  

 

Public meetings during plan development (over 260 
attendees representing more than 75 communities)  

 

Ad hoc community meetings during plan development 
(45 attendees representing over 32 communities)  

 

One-on-one discussions, including data sharing, between 
Council staff and community planning and utility staff 
during plan development (over 90 public water 
suppliers)