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The NBC has consistently embraced the principles of the Utility of the Future.   The organization 
depends on communication amongst employees and encourages a sense of community within the walls 
of the organization, constantly aiming to involve employees in significant and productive ways.  The NBC 
fosters a positive and collaborative work environment to assure high recruitment and retention of 
employees and institutional knowledge, which is extremely valuable for the organization.  NBC also 
encourages staff to pursue continuing education by offering a tuition reimbursement program and has 
implemented a Succession Planning initiative to ensure that younger employees have the tools 
necessary to replace directors, managers and supervisors that may be approaching retirement. NBC also 
maintains an awareness and commitment towards workplace safety to ensure employees use safe and 
environmentally-sound best management practices, while maintaining an employee-friendly and flexible 
workplace.    

Like the positive atmosphere that the NBC promotes within the organization, the NBC fosters a similar 
ambiance of comradery with the outside community.  NBC continuously collaborates with developers, 
local environmental organizations, educational institutions, government agencies, and other 
stakeholders to meet our goals and enhance the overall welfare of the communities we serve.  The NBC 
routinely communicates, educates and works together with these groups on projects that will protect 
and improve our watershed using sustainable and innovative ideas and approaches.  In addition, the 
NBC has established outreach programs that teach members of the community about wastewater 
treatment facility operations, water quality and our role as an environmental steward.  The NBC has an 
active classroom program, called the NBC Watershed Explorers, teaching elementary school students 
about water quality and their watershed, has a mentoring program for high school students and hires 
college students as summer interns.  In addition, the NBC has an established web presence through its 
own website and a strong social media presence on Facebook, Instagram, and Twitter.  NBC also 
administers an award-winning water quality website, “Snapshot of the Upper Bay”, 
(http://snapshot.narrabay.com/app) which provides real-time and historical environmental monitoring 
data, reports, weekly water quality blogs and happenings in the bay for the public to utilize.    

The NBC long ago established a Citizens Advisory Committee which meets throughout the year to 
provide public feedback to the NBC Board, and a CSO Stakeholder group was established to solicit public 
input into the evaluation of the CSO Abatement Project. NBC also routinely participates with many other 
stakeholder groups, including a Sustainable Water Quality Solutions stakeholder evaluation project, a 
Stormwater Utility District evaluation project, the state Executive Climate Change Coordinating Council, 
and a partnership with the State Department of Environmental Management to monitor bacteria levels 
in receiving waters to facilitate early openings of shellfish beds for commercial and recreational shell 
fishing following rain events. The NBC established an Earth Day Grant Program, sponsoring local 
organizations to conduct annual Earth Day cleanups. In addition, the NBC is working through a 
stakeholder process, developing proactive relationships, to develop innovative approaches to 
beneficially and economically reduce nitrogen levels in its receiving waters. The NBC is involved with 
stormwater management planning, climate resiliency planning and economic development planning.    

Lastly, the NBC is a regional leader in energy efficiency, renewable energy generation, and recovery. To 
help keep costs low for the ratepayers, the NBC is working to become energy self-sufficient and reach a 
goal of net zero energy use by employing various methods of capturing or purchasing 100% of its energy 
needs from renewable energy sources.  As a first step towards reaching this goal, the NBC installed three 
wind turbines at our Field’s Point wastewater treatment facility, building the first wind farm to operate