Partnerships in place with one or more community organizations, with specific name given to 
partnership and objectives for the partnership established (e.g., a formalized partnership among 
community transportation, parks, and land use organizations for the incorporation of green 
infrastructure to reduce flooding and overflows)  


Participation in projects with neighborhood groups/stakeholders to create recreational 
opportunities and community assets (e.g., parks, enhanced public space)  


Use of a Triple Bottom Line approach, including engagement with stakeholders, to analyze 
growth planning alternatives, considering financial, social, and environmental costs and benefits  


Participation in regular meetings with community stakeholders and offering of environmental 
education opportunities (e.g., river walks)  


Web presence established with social media engagement 

NBC actively promotes community awareness of the value of clean water and wastewater and 
stormwater collection and treatment’s role in improving the social, economic, public, and environmental 
health of the community.   

NBC routinely conducts outreach with stakeholders and community groups for educational and 
communication purposes, provides mentoring to high school students and internships to college 

NBC has developed a comprehensive water quality website to educate stakeholders about water quality 
issues and a main internet site that details all NBC projects and programs.  

NBC awards grants to local organizations to sponsor Earth-Day cleanups and activities to provide 
assistance to organizations improving the quality of life in their communities.  

NBC established a Citizens Advisory Committee that represents all municipalities throughout the NBC 
service area, industrial and residential sewer users, environmental organizations, and concerned 
members of the general public to advise the NBC Board and staff on issues and develop a cooperative 
relationship between the NBC and the people it serves.  

NBC created a stakeholder group composed of representatives from government agencies, non-profit 
associations, member communities, and trade associations to help in evaluating the NBC Phase III CSO 
Abatement Program.   

NBC established a Speakers Bureau of NBC staff that routinely makes presentations locally and 

NBC involves stakeholders in the decisions that will affect them, understands what it takes to operate as 
a “good neighbor” and positions the utility as a critical asset to the community.  

NBC annually publishes the findings of our water quality monitoring initiatives and routinely holds 
workshops to present findings to stakeholders.