mgd of recycled and nonpotable water for golf course irrigation and recharges over 1.5 billion gallons of 
ultrapure water annually.  




Proactive leadership that engages in both internal organizational and broader external 
community priorities  


Establishes a participatory, collaborative organization dedicated to continual learning, 
improvement, and innovation   


Workforce and leadership development program in place to assure recruitment, retention, and 
competency of utility staff relative to a Utility of the Future business model. Development 
program includes a leadership and management skills training program that provides both 
formal and informal leadership opportunities for employees  


Employee “in-reach” program established to share work experiences and ensure greater 
understanding of the utility’s key strategy relative to the Utility of the Future business model 


Innovation initiatives adopted that encourage risk-taking, and that are adequately funded and 

Maintains a robust Effective Utility Management continual improvement program identifying at least 
three EUM attributes for improvement annually and creating and implementing action plans to improve 
the organization.   

With the goal of increasing professional knowledge and experience, urges all hourly, non-exempt 
certified operators to participate in the Operator Certification Incentive Program, which encourages 
operators to achieve and maintain Arizona Department of Environmental Quality certifications above 
those required by their job descriptions. Operators can qualify for annual bonuses up to $2,000 based 
on certification level.   

Manages a formal, two-year apprentice program that provides a combination of hands-on and 
classroom training to prepare water and information technology professionals for a meaningful and 
challenging career. The program is offered in three different specialties and includes goals and 
achievement benchmarks that must be attained by program completion.   

Master planning – Scottsdale Water budgets for long range master-planning updates at least every five 
years. Master plan updates focus on integrated water and reclamation master plans, however we are 
currently developing our first technology master plan aimed at examining how the division controls its 
systems and manages data.   

Annually achieves safe yield, putting more water into groundwater aquifers than it takes out, by 
increasing the use of renewable water supplies and increasing the amount of recharge occurring within 
the service area.  

Manages an operations optimization program that uses Lean principles to bring all utility operations 
together under one holistic system of operation and maps out organizational and business processes to 
eliminate redundancy and highlight areas to streamline.