Continually looks for innovative ways to encourage water conservation and educate customers about 
the importance of responsible water use.  

Sets rates for water and sewer customers based on an annually updated five-year financial plan for each 
enterprise fund. The five year plans are used to ensure that rate adjustments generate sufficient 
revenues to cover the operating and capital costs of serving customers and to maintain adequate 
reserves in accordance with adopted financial policies.  

Displays a commitment to the Scottsdale Water vision of Water Sustainability through Stewardship, 
Innovation and People by managing a robust internal communication program to ensure a 
knowledgeable and engaged workforce. The program includes quarterly division newsletters, all-division 
biannual meetings, lead operator forums between division director and operations leaders, bimonthly 
safety meetings and anonymous suggestion boxes placed at multiple facilities.   


Performance Measures and Results