program includes a leadership and management skills training program that provides both 
formal and informal leadership opportunities for employees  


Employee “in-reach” program established to share work experiences and ensure greater 
understanding of the utility’s key strategy relative to the Utility of the Future business model 


Innovation initiatives adopted that encourage risk-taking, and that are adequately funded and 

Hosts an annual six-week Scottsdale Water Citizen Academy designed to educate customers and 
stakeholders about all facets of Scottsdale Water operations, planning and policies.  Actively works to 
educate customers about the value and quality of Scottsdale Water delivery and service, through 
outreach to schools, the city’s website, social and traditional media, water industry advocacy groups and 
community groups.   

Maintains an active recruitment program aimed at promoting careers in the water and wastewater 

Manages an aggressive Water Conservation Program, which includes rebates, landscape workshops, 
home water audits, community involvement and classroom education programs, to encourage water 
efficiency and educate customers about protecting the desert’s most precious resource.  Actively 
participates and/or holds leadership positions in regional and national water resource coalitions, 
including the Association for Municipal Water Agencies, American Water Works Association, WateReuse 
Foundation, Water Environment Foundation, Water Laboratory Alliance, Government Finance Officers 
Association, WaterSense Partners, Water For People, Arizona Municipal Water Users Association, Water 
– Use It Wisely, Tap Into Quality, AZ WARN and Stormwater Outreach for Regional Municipalities.   

In association with the United States Environmental Protection Agency, the State of Arizona and the 
responsible parties, manages the clean-up efforts of the North Indian Bend Wash Superfund Site 
(NIBW), one of the largest groundwater contamination sites in the country. Scottsdale Water has 
assisted in the management of the successful remedy and demanded that the treated groundwater be 
used for local beneficial use as part of the city’s drinking water portfolio. The upper aquifer is 
approaching cleanup completion and over 86,000 pounds of trichloroethylene (TCE) has been removed 
from the aquifers since 1994.    

Regularly hosts tours of the Scottsdale Water Advanced Water Treatment Facility to educate media, 
industry peers, stakeholders, students and customers about the value of recycled water as a vital 
component of Scottsdale’s long-term water supply and the importance of investing in advanced recycled 
water treatment technologies to preserve the integrity of groundwater aquifers.   

Maintains a 5.5-acre demonstration garden, the Scottsdale Xeriscape Garden at Chaparral Park, which 
conceals a buried 5.5 million gallon reservoir from the adjacent Chaparral WTP and showcases over 
7,000 plants from 200 species of low-water-use plants and trees. Through signage and an interactive 
plant guide, park visitors can learn about low-water use plants and trees, water harvesting and other 
tips for caring for desert landscape.   

Performance Measures and Results