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Spartanburg Water distinguishes itself as a community partner by demonstrating its commitment in a 
variety of ways, not the least of which are the many activities that its employees undertake in our 
service area. From our annual Day of Service, which has served as the centerpiece of the organization’s 
volunteer efforts, to the number of community initiatives that we facilitate or support, we have 
developed a culture of respect and integrity that fosters strong internal relationships and promotes an 
external reputation for excellence and service.  Our outreach and engagement activities include: Day of 
Service, with projects ranging from house repair and landscaping to cooking and serving the homeless; 
United Way of the Piedmont fundraising campaign to which employees may make one time or recurring 
contributions via payroll deduction, “Stuff the Bus” project which provides necessary school supplies for 
children, and “Bags of Love” which targets seniors living alone and dependent upon community 
agencies; Rxcycle Spartanburg prescription medication take back event; Paddle Fest, a variety of 
activities including an educational paddle tour of a reservoir, numerous classes, seminars, and races; 
Lake Sweep, our annual watershed litter pickup in conjunction with SC Department of Natural 
Resources’ Beach Sweep initiative; Good Neighbor Program, funded through contributions by 
Spartanburg Water customers and implemented in partnership with the Salvation Army to assists needy 
individuals with paying their water and sewer bills; Community Benefit Program to encourage those 
doing business in the Spartanburg community, and in particular with Spartanburg Water, to further 
invest in the betterment of the community; Choose Tap, a health initiative in conjuction with the Mary 
Black Foundation’s Way to Wellville initiative, to deliver the message that water is a key to wellness; 
“Water Matters,” an interactive six-week public education initiative that highlights what we do as a 
utility from the watershed to the tap; New and Improved Web Site, spartanburgwater.org, with full 
social media integration, including Facebook, Twitter, LinkedIn and YouTube, provides a digital home for 
the deployment of messages and tactics that will engage and inform Spartanburg Water stakeholders. 

 

ORGANIZATIONAL CULTURE 

 

Proactive leadership that engages in both internal organizational and broader external 
community priorities  

 

Establishes a participatory, collaborative organization dedicated to continual learning, 
improvement, and innovation   

 

Workforce and leadership development program in place to assure recruitment, retention, and 
competency of utility staff relative to a Utility of the Future business model. Development 
program includes a leadership and management skills training program that provides both 
formal and informal leadership opportunities for employees  

 

Employee “in-reach” program established to share work experiences and ensure greater 
understanding of the utility’s key strategy relative to the Utility of the Future business model 

 

Innovation initiatives adopted that encourage risk-taking, and that are adequately funded and 
staffed   

Mission Statement and Core Values:  We clearly communicate and live by the mission of Spartanburg 
Water: to provide quality water and wastewater services to our region in a reliable manner. We are 
proudly committed to protecting public health, being good stewards of the environment, and supporting 
our community’s desired quality of life. We are guided by a set of principles that enable us to provide 
superior service to our customers, our employees, our community and the environment, including: