CMMS: We use an online Work Order System to record and track the progress of preventative and 
corrective maintenance tasks.  The System is cloud based and available for use on all mobile devices 
allowing for an efficient workforce.  

Predictive maintenance: Spartanburg Water takes a proactive approach to predictive maintenance by 
routinely inspecting equipment and evaluating predictive maintenance needs.  Areas evaluated include, 
but are not limited to generator maintenance, switchgear cleaning, IR scanning, oil analyses, and 
vibration analyses. 

Business and Customer Information Computer Systems Upgrades: Implement new technological 
capabilities and reduce manual processes; expand the capabilities of our Financial Systems, enhance 
financial info for managers, and provide accessibility to information for employees; interface with 
Purchasing & HR systems and GPS applications. 

Intranet web site: An “employees only” version of our web site allows ready access to procedures, 
policies, performance measures, announcements, frequently used forms, job opportunities, etc.  
“WaterWeb” provides a medium for exchange of up to date information in an easily accessible, user 
friendly format. 

Performance Measures & Results 



Internal vs. External Hires: Tracks opportunities for existing employees to advance within the 



Monthly Turnover: Tracks effectiveness of retention efforts 



Security Incidents: Tracks effectiveness of efforts to improve safety/security of employees – 
downward trend in number of incidents over time. 



Health Insurance Cost: Tracks effectiveness of wellness programs 





Board/executive management policy created, advocating beneficial biosolids use 


Business case evaluation conducted for beneficial biosolids use program 


Participation in or certification in National Biosolids Partnership or ISO programs 


Public involvement and education activities related to public acceptance and support of 
beneficial biosolids use 

Reclaimed Water treatment Residuals: For many years, Spartanburg Water managed reclaimed water 
residuals by land application (beneficial reuse) in liquid form.  While successful, this program was time, 
land and labor intensive, required extensive communication with the public, continual permitting 
activities, and brought with it the hazards, public perception issues, and expense of hauling liquid waste 
by truck.  As transportation costs have steadily risen, sufficient acreage of suitable farm land within a 
reasonable distance of our facilities has fallen, and tipping fees have become more favorable, we have 
shifted our focus to dewatering and land filling of solid residuals, with an emphasis on minimizing the 
number of truckloads to be hauled. 

Future Planning: Looking to the future, Spartanburg Water has developed a 20 year solids master plan 
that includes anaerobic digestion, solar drying, and potential waste to energy technology.