Participation in statewide water use planning: We were actively involved in the five year process of 
developing South Carolina’s first surface water withdrawal permitting legislation, participating in several 
multi-sector workgroups and providing input to the General Assembly.  We now are participating in a 
project to model water quantity and availability across the state to provide meaningful information for 
planning of future economic growth and development consistent with appropriate conservation of 
water resources. 

Performance Measures & Results 



Call Center Stats: Tracks customer utilization and performance of customer service functions 



Consumer Account Services OT: Tracks OT recovered for customer service functions – generally 
declining trend 



Payment Method Trend: Tracks customer utilization of various payment options 



Number of water quality complaints: Tracks a variety of customer complaints re taste, odor, 
color, etc.  Used to guide treatment process, maintenance, etc. responses and corrective 



Grease trap inspections: Tracks number of food service grease trap inspections 



SSO history: Tracks sewer overflows and helps in identifying areas where infrastructure 
improvement is needed. 




Indication of management commitment (e.g., energy efficiency standard operating procedures; 
board/executive management energy efficiency policy, including quantitative goals developed 
and shared with stakeholders)  


Energy audit/benchmarking conducted to identify priorities for energy efficiency improvements  


‘Energy teams’ established and individuals empowered within the utility for energy efficiency 
activities (e.g., an “energy advocate” or “energy champion”)   


Energy management-related training provided to plant staff 


Utilization of energy conserving operational methods (e.g., optimization of primary 
sedimentation to reduce utilization of pure oxygen) 

Energy efficient lighting: Old style incandescent or arc lamps are being phased out as it reaches the end 
of its useful life in favor of energy efficient LED lighting at various facilities within the company. 

Automatic lighting:  Occupancy sensing light switches are being installed in restrooms, meeting rooms 
and offices throughout the company. 

Smart controls for HVAC:  Standard thermostats are being replaced by programmable systems that 
activate HVAC only when needed.  

Electrical systems upgrades: As older facilities are rehabilitated, electrical systems are inspected and if 
necessary upgraded to current standards for safety and efficiency.  For example, our main water 
treatment plant was recently upgraded from a 2300 volt system to a 4160 volt system to improve