TRA supports employee growth and engagement through outreach programs that encourage 
volunteerism and develops esprit de corps among staff. It provides incentives to staff members to 
participate in the communities in which they live and TRA serves. Further, the outreach program brings 
employees together and enhances learning by allowing TRA staff to act as brand ambassadors.  

Overall, TRA works to stay ahead of regulatory and operational changes in the wastewater industry. 
Ongoing planning and system upgrades to meet treatment standards will continue with a focus on 
efficiency in operations and getting maximum use out of equipment and infrastructure before 
replacement is needed.   




Proactive leadership that engages in both internal organizational and broader external 
community priorities  


Establishes a participatory, collaborative organization dedicated to continual learning, 
improvement, and innovation   


Workforce and leadership development program in place to assure recruitment, retention, and 
competency of utility staff relative to a Utility of the Future business model. Development 
program includes a leadership and management skills training program that provides both 
formal and informal leadership opportunities for employees  


Employee “in-reach” program established to share work experiences and ensure greater 
understanding of the utility’s key strategy relative to the Utility of the Future business model 


Innovation initiatives adopted that encourage risk-taking, and that are adequately funded and 

The TRA Safety Program consists of 10 employee safety committees and a coordinating committee.  All 
accidents are investigated to identify/correct any safety issue, and all employee identified safety issues 
are investigated and for injured workers there is an active return-to-work program as well.  TRA’s safety 
program was awarded the National Safety Council award in 2016, the George W. Burke Award in 2015 
and the Occupational Excellence Achievement Award in 2015-2016. 

TRA’s Executive and Leadership Development Academies focus on growing leader skill sets, knowledge 
and practical experience to positively impact our business and deliver on our strategic goals and core 
values. Mentoring is one aspect of the program that is designed to develop an employee under the 
direction of a leader who has expertise in a specific area and knows how to navigate within the 
organization’s culture.  Mentoring provides an opportunity to build the potential of employees and 
foster professional relationships where both parties have the opportunity to collaborate and share 

Performance Measures & Results 

Your Performance Measure(s) 

Your Results (quantitative or qualitative) 

Create and maintain employee programs, 
development and activities to engage all 
400 + Staff members 

Promotes better employee morale and loyalty 
Applying positive training aspects while on the job 
Employees display modified behaviors 
Affords an awareness and commitment to workplace safety