dense development within the boundary, ensuring that the sanitary sewer resource is managed cost-
effectively and preventing community sprawl and extended facilities. 

Internally, the Authority has a dedicated management staff that focus on the Authority’s major 
operations including collection system, treatment facility, financial planning, and strategic planning. 
Under each area, there are superintendents and focused team leaders, for example there is a Team 
Leader for Compost Operations and a Team Leader for Laboratory Control and Operations.  These teams 
interface weekly, identifying concerns and problems, training opportunities and safety needs. 

In addition to its internal management, the Authority Board is interactive with the staff, identifying 
opportunities to partner in research with the University and innovative project concepts. 

The Authority is now evaluating its next direction for improvements and views of the Utility of the 
Future Today program as an opportunity to incorporate other best practices and rebrand the Authority 
and City operations and mature its staffing to meet their changing operations. 




Proactive leadership that engages in both internal organizational and broader external 
community priorities  


Establishes a participatory, collaborative organization dedicated to continual learning, 
improvement, and innovation   


Employee “in-reach” program established to share work experiences and ensure greater 
understanding of the utility’s key strategy relative to the Utility of the Future business model 


Innovation initiatives adopted that encourage risk-taking, and that are adequately funded and 

Performance Measures & Results 



Safety and Training Committee: Meets monthly to identify safety concerns and pathways for 
correction.  Also identifies need training and coordinates training activities. 



Staff Enrichment Program: Conducts monthly training programs for staff on basics such as CPR, 
First Aid, Confined Space Entry, etc.  Also provides for wastewater treatment licensing testing 
and education. 




Board/executive management policy created, advocating beneficial biosolids use 


Business case evaluation conducted for beneficial biosolids use program 


Marketing plan for products created 


Public involvement and education activities related to public acceptance and support of 
beneficial biosolids use 

Performance Measures & Results 



Impact on customer rates: Eliminated approximately $400,000 in landfilling costs by conversion 
of Class A Biosolids