Marketing plan for products created 


Participation in or certification in National Biosolids Partnership or ISO programs 


Public involvement and education activities related to public acceptance and support of 
beneficial biosolids use 

Biosolids Master Plan Phase 1completed with triple bottom  line evaluation of technologies of the 

Biosolids Master Plan Phase 2 underway to identify local or national markets of Class A and Class B 
products and perform a triple bottom line evaluation and risk assessment of employing the 
necessary technology. 

Biosolids program is ISO 14001certified. 

Performance Measures & Results 


Nitrogen substitution Approximately 300,000 lbs 


Provide Biosolids to North and South Carolina Farmers - Provide approximately 60,000 wet tons  
of biosolids  to over 3,000 acres per year 


Phosphorous substitution - Approximately 180,000 lbs 




Partnerships in place with one or more community organizations, with specific name given to 
partnership and objectives for the partnership established (e.g., a formalized partnership among 
community transportation, parks, and land use organizations for the incorporation of green 
infrastructure to reduce flooding and overflows)  


Participation in projects with neighborhood groups/stakeholders to create recreational 
opportunities and community assets (e.g., parks, enhanced public space)  


Use of a Triple Bottom Line approach, including engagement with stakeholders, to analyze 
growth planning alternatives, considering financial, social, and environmental costs and benefits  


Participation in regular meetings with community stakeholders and offering of environmental 
education opportunities (e.g., river walks)  


Web presence established with social media engagement 



Lead and support the non-profit corporation Catawba-Wateree Water Management Group 
which is made up of 18 water utilities and Duke Energy. 



Actively promote  community  awareness of the  value of water  and wastewater  and 
treatment's  role  in the social, economic, and environmental health of the community through 
participation  in festivals, career fairs, and community activities 



A Council/Committee  appointed  Charlotte Water Advisory Committee  reviews service 
extension policies and capital plans and advises City Council as needed. 



Providing land on plant sites for bike and walking trails as part of a County-wide greenway plan 
and to provide neighborhood recreation opportunities. 



Utilize customer satisfaction surveys to identify areas of excellence and areas that need