sustainable environment is a cornerstone in Fayetteville’s future because of its history of aggressive 
support for sustainability initiatives. Wastewater treatment operations and maintenance have been one 
of many of the City’s major objectives for enhancing sustainability in service to citizens and area 

As the third largest and fastest growing city in Arkansas, home to the University of Arkansas and situated 
in the foothills of the Ozark Mountains, vibrant Fayetteville takes great pride in its environment and the 
host of outdoor activities that enhance the quality of life in the community. Effective growth-
management separates Fayetteville from other communities. Even with rapid population growth, 
development and neighborhood gentrification, Fayetteville continues to hold a high standard for the 
quality of a sustainable, healthy, interconnected City. The City of Fayetteville’s Utility Department 
operates with a focus on continuous improvement and innovative natural resources management. The 
City’s commitment to this important vision is evident in its endeavors to apply technology and 
progressive thought into everyday services.   

The Utility Department has helped advance Fayetteville’s objective of enhancing sustainability in 
services to citizens, as established in the city plan for “Sustainability Goals and Metrics.” Sustainable 
enhancements started almost 10 years ago, with simple behavior and operational changes. These have 
progressed to application of innovative technologies in key areas. Utility Department leadership has 
been fully engaged in the analysis, planning and implementation of numerous successful program 

For example, Fayetteville’s partnership with CH2M for wastewater treatment operations and 
maintenance has been a key conduit for numerous innovations and successes. These range from energy-
management and low-water landscaping to wetland and habitat restoration. Fifty CH2M professionals 
operate Fayetteville’s two water-resources recovery facilities and their associated utilities. CH2M also 
manages the biosolids program discussed in the Beneficial Biosolids Reuse section of this application. 
Fayetteville and CH2M initiated their partnership in 1987.  

Fayetteville’s Utility Department manages public assets in four major divisions: Utility Management and 
Capital Projects, Water and Sewer Operations, Water and Sewer Services, and the CH2M contract 
operations of two Water Resource Recovery Facilities (WRRF). The department’s 76 staff members serve 
92,000 residents in Fayetteville and neighboring communities.  

The Utility Director oversees the 5-year Water and Sewer Capital Improvement Program of 
approximately $26 million, and answers directly to the City’s chief of staff and mayor. The Utility 
Director relies on the City Council to regulate guiding ordinances, resolutions, and funding approval. The 
Water and Sewer Operations Division operates and maintains the water storage and distribution system, 
and the wastewater collection system. In addition to operating the WRRFs and biosolids handling 
system, CH2M operates and maintains lift stations in the collection system and administers the 
industrial pretreatment program (IPP). IPP administrators collaborate with businesses to curb 
problematic industrial outflow while promoting an atmosphere conducive to successful business 
operation.  The City of Fayetteville’s Utility Department and CH2M staff have teamed up with 
neighboring cities to develop state legislation that enables nutrient trading as a potential tool to allow 
much more cost-effective environmental protection in the future.