Proactive leadership that engages in both internal organizational and broader external 
community priorities  


Establishes a participatory, collaborative organization dedicated to continual learning, 
improvement, and innovation   


Workforce and leadership development program in place to assure recruitment, retention, and 
competency of utility staff relative to a Utility of the Future business model. Development 
program includes a leadership and management skills training program that provides both 
formal and informal leadership opportunities for employees  


Employee “in-reach” program established to share work experiences and ensure greater 
understanding of the utility’s key strategy relative to the Utility of the Future business model 


Innovation initiatives adopted that encourage risk-taking, and that are adequately funded and 

Integrated and well-coordinated senior leadership team - Our senior leadership staff which includes 
positions such as superintendent, industrial pre-treatment/lab coordinator, operations research 
coordinator, operations leader, and maintenance foreman meet weekly to discuss current and future 
needs and desires of our organization.   

Fully engage staff on collaboration of new processes, innovations, and designs – The first step in any 
project involves discussion and brainstorming amongst all staff, not just senior level staff.  We 
encourage the active participation of all employees.     

Daily operational meetings - Employees are given daily opportunities to share ideas and solutions to 
more effectively operate the plant and solve facility related issues. 

Participation in research with other utilities, universities, and private organizations for advancement of 
water conservation and resource recovery – Fond du Lac is a member of Water Equipment and Policy 
Research Center (WEP) which is a research organization that drives innovation in North America’s water 

Fully evaluate all infrastructure and capital improvement projects – Our staff carefully selects and 
evaluates all potential projects based on likely payback and returns on investment to ensure they are 
not only appropriate for process improvements but also beneficial to our rate-payers and other 

Performance Measures & Results 



Employee participation in continued education opportunities 




Nearly 100 % of employees attend multiple training sessions and conferences annually.  Our 
management staff ensures an adequate budget is reserved and increases funds set aside each 



Employee opportunities to share ideas and recommend solutions  



Employees participate in daily meetings to discuss current and future facility plans and 
operational strategies. 




Board/executive management policy created, advocating beneficial biosolids use