In December of 2015, the Grand Rapids City Commission officially approved the proposal to change the 
name of the wastewater treatment plant. Now known as the Grand Rapids Water Resource Recovery 
Facility, the name change is one more reflection of the city’s focus on sustainability and energy 
efficiency. It also highlights the City of Grand Rapids’ emphasis on contributing to a cleaner and safer 
environment. While the facility was constructed in 1931, through innovative leadership and an engaged 
workforce, the City of Grand Rapids Water Resource Recovery Facility has been able to expand its 
building and services to not just meet the needs of the city and surrounding communities, but exceed 
them to truly be a Utility of the Future. 




Proactive leadership that engages in both internal organizational and broader external 
community priorities  


Establishes a participatory, collaborative organization dedicated to continual learning, 
improvement, and innovation   


Workforce and leadership development program in place to assure recruitment, retention, and 
competency of utility staff relative to a Utility of the Future business model. Development 
program includes a leadership and management skills training program that provides both 
formal and informal leadership opportunities for employees  


Employee “in-reach” program established to share work experiences and ensure greater 
understanding of the utility’s key strategy relative to the Utility of the Future business model 


Innovation initiatives adopted that encourage risk-taking, and that are adequately funded and 

Establishes a city-wide mentoring program to strengthen our workforce and organize for the exciting 
future ahead. 

Performance Measures & Results 



Number of training sessions hosted in partnership with MI Water Environmental Association and 
other organizations: 10 



Number of staff who attended a conference: 25 



Number of educational handouts given to the public last fiscal year: 1200 



Number of staff who attended seminars : 50 




Board/executive management policy created, advocating beneficial biosolids use 


Business case evaluation conducted for beneficial biosolids use program 


Participation in or certification in National Biosolids Partnership or ISO programs 


Public involvement and education activities related to public acceptance and support of 
beneficial biosolids use 

Partnership with adjacent Wyoming Clean Water plant for biosolids management.  The two cities 
formed the Grand Valley Regional Biosolids Authority to manage biosolids. 

Performance Measures & Results